Returns & Exchanges

At Palestinian Elegance, we take pride in the quality and heritage of our products, and we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy for most items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags and traditional craftsmanship certificates are included to avoid processing delays.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days back to your original payment method.