Frequently Asked Questions
Everything you need to know about our authentic collections.
Where are your products sourced from?
Our collection is ethically sourced directly from artisans and workshops across Palestine, ensuring that every piece of embroidery and craftsmanship is authentic and supports local heritage.
How long does international shipping take?
We ship worldwide. Standard international shipping typically takes 10-15 business days, while express options are available at checkout for delivery within 5-7 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made tatreez items may have specific return restrictions due to their personalized nature.
How should I care for my handmade garments?
To preserve the intricate embroidery, we recommend hand washing in cold water with mild detergent or professional dry cleaning. Avoid machine drying to prevent damage to the delicate threads.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout process.
Are your sizes true to standard measurements?
Most of our items follow international sizing charts. However, because many pieces are handmade, we provide a detailed size guide on each product page to help you find the perfect fit.